Because we are a very small operation, orders ship within 7 days of purchase.
INTERNATIONAL: Customs and import duties may be applied to deliveries when your order reaches its destination-- WE AM NOT RESPONSIBLE FOR THESE FEES.
Custom made pieces will ship within 5 to 6 weeks after payment is made.
PLEASE make sure to check the tracking information before emailing about the location of your package
We do not accept returns on ceramic artwork. If an item arrives damaged please email photos and we will plan for a replacement.
We do accept returns/exchanges on clothing items if they are in pristine condition however cost of shipping will not be refunded.
an additional shipping charge may apply when dealing with an exchange.
For further questions regarding shipping/returns/exchanges please email: William@katiekimmel.com